Asaroga Client Care is available:

Monday–Friday: 9:00 AM–8:00 PM PT
Saturday–Sunday: 10:00 AM–8:00 PM PT

Hours may vary during holidays or high-volume periods.

We aim to respond to email inquiries within 1 business day. Response times may vary during holidays, product launches, high-volume periods, or when additional order verification is required.

Yes. Asaroga offers private consultations for engagement rings, diamond selection, fine jewelry, and custom design guidance. To request a consultation, contact support@asaroga.com with your preferred date, time, and the type of piece you are interested in.

Yes. Asaroga can help guide you through ring styles, diamond shapes, metal options, ring sizing, diamond details, and product recommendations. If you need assistance before placing an order, contact support@asaroga.com.

Please reply to your existing email thread whenever possible, or contact support@asaroga.com with your order number and the email address used at checkout. This helps us locate your information faster.

Yes. Asaroga handles customer information with care and uses order details only to process purchases, provide customer support, arrange shipping, and complete related services. Please review the Asaroga Privacy Policy for more information.

Because fine jewelry and diamonds are high-value items, Asaroga may contact you to verify payment, billing information, shipping information, ring size, diamond selection, or other order details before shipment. Verification delays may affect processing time.

Available payment methods are shown at checkout. Payment must be authorized before an order can begin processing.

Applicable taxes are calculated at checkout based on your shipping address and current tax requirements.

Yes. ASAROGA offers financing through Affirm at checkout. Eligible customers can select Affirm as their payment method and view available payment options before completing the order.

Financing is subject to eligibility and approval by Affirm. Terms and availability may vary based on the order value and customer.

Yes. Asaroga offers complimentary secure shipping on all orders. Available shipping methods and estimated delivery timing will be shown at checkout.

In-stock jewelry generally ships within 1–3 business days, excluding weekends and holidays. Engagement rings, made-to-order pieces, resized rings, engraved items, and custom jewelry may require additional production and quality-control time.

No. Production time and shipping transit time are separate. Delivery estimates begin once your order has shipped, not when the order is placed.

Yes. Once your order ships, you will receive a shipping confirmation email with tracking information. Tracking may take up to 24 hours to update after the carrier receives the package.

For the protection of your purchase, Asaroga shipments may require a signature upon delivery. High-value orders, engagement rings, diamonds, custom pieces, and select fine jewelry orders may require an adult signature.

Asaroga ships fine jewelry through secure shipping methods. Packages may be insured while in transit until delivery is completed according to the carrier’s tracking record and signature requirements.

Asaroga may be unable to ship fine jewelry to P.O. boxes, APO/FPO/DPO addresses, package lockers, hotels, freight forwarders, or certain restricted locations. Please contact us before placing your order if your address requires special handling.

Contact support@asaroga.com immediately if your shipping address needs to be updated. For security and insurance reasons, Asaroga may not be able to change the address once an order has been processed, packed, or shipped.

Delivery delays may occur due to production timing, quality review, payment verification, carrier delays, weather, natural events, incorrect addresses, holiday volume, or other circumstances outside Asaroga’s control.

Asaroga accepts returns on eligible items within 30 days of delivery. Items must be unworn, unused, in original condition, and returned with all original packaging and applicable documentation.

Contact support@asaroga.com within 30 days of delivery. Please include your order number, the email address used at checkout, the item you would like to return, and the reason for the return.

Yes. All returns must be approved through Asaroga’s return authorization process before being shipped back. Items returned without authorization may be refused or returned to the customer.

For eligible U.S. returns, Asaroga may provide a complimentary insured return shipping label. If you choose to use your own carrier, you are responsible for selecting a secure, trackable, and fully insured shipping method.

Custom-designed jewelry, personalized items, engraved items, resized or altered items, special-order pieces, final sale items, worn items, damaged items, gift cards, and items missing original documentation may not be eligible for return.

Asaroga does not guarantee direct exchanges because availability, diamond selection, ring size, metal type, and production timing may vary. For the fastest service, we recommend returning the eligible item for a refund and placing a new order.

Once your return is received, Asaroga will inspect the item. Inspection may take 5–10 business days. If approved, the refund will be issued to the original payment method. Your bank or payment provider may take additional time to post the refund.

Please contact support@asaroga.com as soon as possible, preferably within 48 hours of delivery and no later than 5 days after delivery. Include your order number, photos of the item, photos of the packaging, and a description of the issue.

Payment information is handled through secure checkout and payment processing systems. Asaroga does not ask for sensitive payment details by email.

Asaroga uses customer information to process orders, arrange shipping, provide customer service, and complete related services. Please review the Asaroga Privacy Policy for full details.

You may unsubscribe by using the unsubscribe link in Asaroga marketing emails. Transactional emails related to orders, shipping, returns, or customer service may still be sent when necessary.

Yes. Every ASAROGA engagement ring includes both the selected setting and center diamond as one complete ring. The setting and center diamond are not sold separately.

You can personalize your ring by selecting your preferred diamond shape, carat weight, metal, and other available options before placing your order.

Yes. You can explore ASAROGA’s curated diamond collection and select the center diamond that best matches your preferences. Compare available diamonds by shape, carat weight, color, clarity, cut, certification, and other specifications before completing your ring.

Diamond availability may vary by shape, design, and inventory.

Diamond type will be stated on the product page when applicable. If a diamond is lab grown, it will be described as lab grown. If a diamond is natural, it will be described as natural.

Yes. Every ASAROGA center diamond is accompanied by an independent grading report from either GIA or IGI. The certifying laboratory and report details are clearly listed on the product page for each diamond.

A natural diamond forms within the earth over time, while a lab grown diamond is created in a controlled laboratory environment. Both can be evaluated by the same quality factors, including cut, color, clarity, and carat weight. The product page will identify the diamond type when applicable.

The 4Cs refer to cut, color, clarity, and carat weight. These are commonly used to describe and compare diamond quality. Cut refers to how well a diamond reflects light, color refers to the diamond’s body color, clarity refers to internal or external characteristics, and carat weight refers to the diamond’s weight.

Diamond shape is a personal choice. Popular options include round, oval, emerald, cushion, pear, marquise, radiant, princess, and asscher. Consider the wearer’s style, hand shape, setting design, and preferred silhouette.

Some settings may accommodate multiple diamond shapes, while others are designed for a specific shape or proportion. Contact support@asaroga.com before ordering if you would like to confirm compatibility.

Diamond availability may change quickly. If a selected diamond becomes unavailable before your order is completed, Asaroga will contact you with available options.

We recommend confirming ring size before placing your order. You may use a professional jeweler, a ring sizing tool, or an existing ring that fits the intended finger. Finger size can vary depending on temperature, time of day, and personal comfort preference.

Many Asaroga engagement ring settings and wedding bands may be resized up to 1/2 size larger or smaller, depending on the design. Some styles may not be resizable because of their structure, stone placement, or setting architecture.

Eternity bands, full pavé bands, tension-style rings, certain custom designs, engraved pieces, and rings with stones around most or all of the band may not be resizable. Please contact Asaroga before ordering if sizing flexibility is important.

Contact support@asaroga.com as soon as possible. If the ring has not entered production, resizing, engraving, customization, or shipment, we may be able to help update the size. Once production has started, changes may not be possible.

Engraving may be available on select designs. If engraving is offered, the option will appear on the product page or during checkout. Engraved items may require additional processing time and may be final sale.

Customization may be available for select pieces. Custom requests may include metal type, diamond shape, setting adjustments, engraving, or special design details. Custom pieces may require additional time and may not be eligible for return or cancellation once work begins.

Custom, personalized, engraved, resized, modified, or special-order pieces are generally not eligible for return, refund, or exchange unless the item arrives damaged, defective, or incorrect.

Yes. Asaroga offers a lifetime warranty against manufacturing defects on eligible fine jewelry purchased directly from Asaroga.

The lifetime warranty covers manufacturing defects in materials or craftsmanship, subject to inspection and approval by Asaroga. If an eligible manufacturing defect is confirmed, Asaroga may repair the item or provide another appropriate resolution at its discretion.

The lifetime warranty applies to the original purchaser of an eligible Asaroga item purchased directly from Asaroga. Proof of purchase, order details, and product documentation may be required.

No. The lifetime warranty does not cover normal wear and tear. Fine jewelry naturally changes with use, and scratches, dents, worn metal, worn prongs, bent settings, loose stones due to wear, thinning bands, or loss of finish may occur over time and are not considered manufacturing defects.

Stone loss may be reviewed by Asaroga. If the loss is determined to be caused by a manufacturing defect, it may be covered. Stone loss caused by normal wear, accidental damage, impact, improper care, bent prongs, worn prongs, or third-party work is not covered.

The lifetime warranty does not cover:

Normal wear and tear
Scratches, dents, bending, or discoloration from wear
Accidental damage, misuse, impact, or improper care
Loss, theft, or missing jewelry
Lost stones caused by wear, impact, or damage
Damage caused by chemicals, chlorine, bleach, heat, or abrasive materials
Damage caused by improper cleaning or storage
Third-party resizing, repair, polishing, alteration, or servicing
Unauthorized modifications
Damage to items not purchased directly from Asaroga

Yes. Work performed by another jeweler or repair service may void warranty eligibility. We recommend contacting Asaroga before allowing any third party to resize, repair, polish, alter, or service your jewelry.

Contact support@asaroga.com with your order number, the email address used at checkout, clear photos of the item, and a description of the concern. Asaroga will review your request and provide next steps.

In many cases, yes. Asaroga may need to inspect the item before determining whether the issue is covered under the lifetime warranty. Warranty approval is not guaranteed until inspection is complete.

Shipping instructions will be provided once your warranty request is reviewed. Depending on the situation, customers may be responsible for shipping, insurance, or handling fees unless Asaroga confirms otherwise in writing.

Store jewelry separately in a soft pouch or jewelry box to prevent scratching. Avoid exposing fine jewelry to harsh chemicals, chlorine, bleach, household cleaners, lotions, perfumes, and abrasive surfaces.

Many fine jewelry pieces are designed for regular wear, but all jewelry requires care. Remove jewelry before exercise, swimming, sleeping, cleaning, heavy lifting, or activities that may bend, scratch, loosen, or damage the piece.

Use a soft, lint-free cloth for gentle cleaning. For deeper care, contact Asaroga or a qualified jewelry professional. Avoid harsh chemicals, ultrasonic cleaners, or steam cleaners unless the method is confirmed safe for your specific piece.

We recommend having engagement rings and frequently worn fine jewelry inspected periodically to check prongs, stones, settings, and overall condition. Regular inspection can help prevent stone loss or wear-related damage.

Stop wearing the item immediately and store it safely. Contact support@asaroga.com for assistance. Continuing to wear jewelry with a loose stone may cause further damage or stone loss.

Repair support may be available depending on the item, condition, and type of service required. Contact support@asaroga.com with your order number, photos, and a description of the issue.

Asaroga jewelry is prepared in refined branded packaging suitable for fine jewelry presentation. Gift packaging, gift messages, or special presentation options may be available at checkout when offered.

Yes. For security, Asaroga uses discreet outer shipping packaging that does not identify the package as jewelry.

Gift message options may be available at checkout when offered. Please review your message carefully before submitting your order.

Packing slips, receipts, appraisals, diamond reports, and order documentation may vary by item and order type. If the order is a gift, contact support@asaroga.com before shipment for assistance.

Gift recipients may contact Asaroga for assistance with an eligible return. Approved gift returns may be issued as store credit or exchange credit. Refunds to the original payment method are only available to the original purchaser.

Gift card purchases are final sale and non-refundable, except where required by applicable law.

No. ASAROGA gift cards do not expire. Any unused balance remains available until the card is fully redeemed.