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Client Care
Orders & Payment
Engagement Rings & Diamonds
Ring Sizing & Customization
Shipping & Delivery
Returns & Exchanges
Lifetime Warranty
Jewelry Care & Repairs
Gifts, Packaging & Privacy
Client Care
What are your Client Care hours?
How soon will I receive a response?
Can I book a private consultation?
Can I receive help choosing an engagement ring or diamond?
How do I follow up on an existing inquiry or order?
Is my information kept confidential?
Orders & Payment
Why might my order require verification?
What payment methods do you accept?
Do you charge sales tax?
Do you offer financing?
Engagement Rings & Diamonds
Does the engagement ring include the center diamond?
Can I choose my own diamond?
Are Asaroga diamonds natural or lab grown?
Do Asaroga diamonds come with certificates?
What is the difference between a natural diamond and a lab grown diamond?
What are the 4Cs?
What diamond shape should I choose?
Can I request a different diamond shape for a setting?
What if the diamond I selected becomes unavailable?
Ring Sizing & Customization
How do I choose the correct ring size?
Can Asaroga resize my ring?
Which rings may not be resizable?
What if I order the wrong ring size?
Do you offer engraving?
Can I customize a design?
Are custom pieces returnable?
Shipping & Delivery
Does Asaroga offer free shipping?
When will my order ship?
Is production time the same as shipping time?
Will I receive tracking information?
Is a signature required for delivery?
Is my order insured during shipping?
Can I ship to a P.O. box?
Can I change my shipping address after placing an order?
Why is my shipment delayed?
Returns & Exchanges
What is Asaroga’s return policy?
How do I start a return?
Do I need return authorization?
Are returns free?
What items are not returnable?
Can I exchange an item?
When will I receive my refund?
What if my item arrives damaged or incorrect?
Lifetime Warranty
Does Asaroga offer a lifetime warranty?
What does the lifetime warranty cover?
Who is eligible for the lifetime warranty?
Does the warranty cover everyday wear?
Does the warranty cover lost stones?
What is not covered by the lifetime warranty?
Will third-party repairs affect my warranty?
How do I submit a warranty claim?
Do I need to send my jewelry in for inspection?
Who pays for warranty shipping?
Jewelry Care & Repairs
How should I care for my jewelry?
Can I wear my jewelry every day?
How should I clean my jewelry?
How often should I have my ring inspected?
What should I do if a stone feels loose?
Does Asaroga offer repairs?
Gifts, Packaging & Privacy
Does Asaroga offer gift packaging?
Is the outer shipping package discreet?
Can I include a gift message?
Are prices included in the package?
Can a gift recipient make a return?
Is my payment information secure?
Will Asaroga share my personal information?
How can I unsubscribe from marketing emails?
Are ASAROGA gift cards refundable?
Do ASAROGA gift cards expire?
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