Shipping and Delivery

Welcome to Asaroga!
Thank you for shopping with Asaroga! We’re committed to delivering your jewelry safely and promptly. Please review our Shipping & Delivery Policy below to understand how we process and ship orders.
Order Processing Time
  • All orders are processed within 1–3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive another notification when your order has shipped.
  • Custom or made-to-order pieces may require additional processing time. Specific timelines will be noted on the product page.
Contact Us
If you have questions about this Privacy Policy or would like to exercise privacy rights, please contact us at:
Asaroga LLC Email: support@asaroga.com
We may need to verify your request before responding. We will respond within the time required by applicable law.
International Shipping
  • We ship to most countries worldwide.
  • International customers are responsible for any customs duties, taxes, or import fees imposed by their country.
  • Customs processing may delay delivery times.
Order Tracking
Once your order has shipped, you will receive a tracking number via email. You can track your package directly on the courier’s website.
If you have not received your tracking information within 3 business days of your order, please contact us at support@asaroga.com.
Delays and Lost Packages
  • While we strive for timely deliveries, Asaroga is not responsible for delays caused by couriers, customs, or unforeseen circumstances.
  • If your package appears lost, please reach out to us. We’ll work with the shipping carrier to resolve the issue.
Incorrect Shipping Information
Please double-check your shipping address before placing your order. If you enter incorrect or incomplete information:
  • Email us immediately at support@asaroga.com.
  • If the package has not shipped, we can update the address.
  • If it has already shipped, we are not liable for any loss, and you may need to place a new order.
Delivery Issues
If your package is marked as “delivered” but you have not received it:
  • Check with neighbors, building managers, or your local post office.
  • Wait 1–2 additional business days as couriers sometimes mark items delivered early.
  • If still unresolved, contact us and we’ll help investigate.